We will cover project administrator role in Jira Service Management. We’ll learn to set up the customer portal, create queues and SLAs, add users, and understand how to set up customer notifications and permissions

Audience:
Service desk team leads, project leads, help desk agents.

The objective of the training:
The aim of the training is to give participants the knowledge to manage and set up a help desk project as a project administrator. As a result of the training, the participant is aware of the permissions and opportunities associated with project administrator role and thus is able to assist the agents with technical questions related to the project.

Prerequisite for participation:

The participant should have knowledge of Jira Service Management agent training topics.

Duration:
Up to 5 hours, depending on the previous experience of attendees and the specific needs of the company.

Price:
2000 € + VAT / for up to 10 attendees. If you have more participants, please contact us for a quote.

Topics*:

• Service project
• Configuring queues
• Adding and managing organizations
• Adding and managing customers
• Configuring request types – fields, statuses
• Configuring request groups
• Rearranging fields on screens
• Configuring customer permissions
• Configuring customer notifications
• Configuring cusotmer portal – general settings, translations.
• Integrating knowledge base
• Configuring SLA calendars
• Configuring e-mail channels
• Versions and components
• Configuring forms
• Configuring Kanban board
• Managing project users
• Creating JQL queries
• Automations
• Reports
• Introduction to Assets

*Topics may vary depending on your product platform.