If your old intranet needs a makeover, we will help you to improve its structure and views in Confluence. We will create an environment to work in, either individually or in teams. To keep your information confidential or accessible to everyone in the team, we will guide you through the permissions and restriction settings. With the knowledge and suggestions from our experts, you will have a complete overview of the potential of Confluence. We can also create an intranet from scratch; we are able to proceed from your organization’s personality in design as well as in architecture, so that the user experience would optimize your workflow.
Typical estimate: 200-400 h
Observing your current Confluence environment
Surveying your current Confluence environment is important to understand the core of the intranet. Describing deficiencies and finding solutions are the fundamentals to work out a user-friendly navigation.
We will carry out interviews to describe the organization’s needs, background information and indistinct details. We will find out the service user’s goals, tasks, expectations, previous experience, habits, needs and potential blockers in everyday work. During the process we can flexibly follow the course, change the interview’s order and find answers to any additional questions.
Our team helps to improve your current system navigation so that users can find important things in expected and logical places. Valuable navigation guarantees effective and purposeful system that keeps the user satisfied. To create navigation scheme, we use different methodologies like following user journeys, storyboarding and card sorting. Navigation scheme is part of the final solution and it is possible to validate it on users.
Navigation test provides good overview of the intuitiveness and effectiveness of the information architecture for the user. The test will be carried out without influence from design or any hints. It is one of the most popular usability survey techniques that enables to assess how the intranet information architecture meets the user expectations (finding subtopics under main topics).
Style guidelines and the amount of spaces is set up in collaboration with the customer. Keeping the style guidelines and user necessities in focus we will create a prototype of the main spaces. Prototyping will take place in Confluence for a smooth adaptation.
Implementing the solution
We will support you in implementing the solution to the current environment. Implementing is based on your expectations, needs and scope.